Relationship Officer – Operations – (1900003Z) 56 views

JOB TITLE: RELATIONSHIP OFFICER – OPERATIONS (19 positions)

 DURATION: One-year Contract, renewable depending on performance.

ROLE PROFILE

Reporting to the Operations Manager, the role holder will be responsible for the following:

  1. i)  Cash handling
  • Provide account services to customers by receiving deposits and making payouts
  • Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling all transactions; turning in excess cash and mutilated currency to the Cash Officer; maintaining supply of cash and currency as appropriate
  • Ensure that all transaction records are kept meticulously and in accordance with the Bank’s policies & procedures
  1. ii)  Customer service
  • Ensure high standards of customer service are maintained as the first contact person between the Bank and customers including resolving complaints
  • Assist customers in opening new accounts and educate them on available Bank products
  • Maintain customer confidence and protect bank operations by keeping information confidential

iii)  Business Growth

  • Cross-sell bank products by answering inquiries; informing customers of new services and products
  • Actively participate in marketing initiatives
  1. iv) Compliance
  • Ensure 100% compliance to the Bank’s Policies and Procedures
  • Ensure compliance to the relevant BSS prudential guidelines for new customers
  • Ensure very strong adherence to AML and KYC policy guidelines
  • Ensure that risk management within the branch is maintained and any issues are escalated accordingly

Qualifications

Qualifications, Knowledge and Experience

  • South Sudanese National
  • Have a minimum of Secondary School O – level certificate or its equivalent and a Diploma or its equivalent
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Fluency in English, both written and spoken
  • Knowledge of Arabic – will be an added advantage
  • Relevant working experience will be an added advantage
  • Willingness to travel within South Sudan
  •  

Desired Skills and Abilities

  • Excellent numerical ability
  • Display high levels of professionalism, integrity, creativity, innovation, teamwork, respect & dignity for customers
  • Good organizational skills including high levels of attention to detail and accuracy
  • Good communication and interpersonal skills
  • Superior customer service
  • Able to work independently with minimum supervision and demonstrate a high level of maturity

More Information

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