Relationship Officer – Operations – (1900003Z) 56 views


 DURATION: One-year Contract, renewable depending on performance.


Reporting to the Operations Manager, the role holder will be responsible for the following:

  1. i)  Cash handling
  • Provide account services to customers by receiving deposits and making payouts
  • Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling all transactions; turning in excess cash and mutilated currency to the Cash Officer; maintaining supply of cash and currency as appropriate
  • Ensure that all transaction records are kept meticulously and in accordance with the Bank’s policies & procedures
  1. ii)  Customer service
  • Ensure high standards of customer service are maintained as the first contact person between the Bank and customers including resolving complaints
  • Assist customers in opening new accounts and educate them on available Bank products
  • Maintain customer confidence and protect bank operations by keeping information confidential

iii)  Business Growth

  • Cross-sell bank products by answering inquiries; informing customers of new services and products
  • Actively participate in marketing initiatives
  1. iv) Compliance
  • Ensure 100% compliance to the Bank’s Policies and Procedures
  • Ensure compliance to the relevant BSS prudential guidelines for new customers
  • Ensure very strong adherence to AML and KYC policy guidelines
  • Ensure that risk management within the branch is maintained and any issues are escalated accordingly


Qualifications, Knowledge and Experience

  • South Sudanese National
  • Have a minimum of Secondary School O – level certificate or its equivalent and a Diploma or its equivalent
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Fluency in English, both written and spoken
  • Knowledge of Arabic – will be an added advantage
  • Relevant working experience will be an added advantage
  • Willingness to travel within South Sudan

Desired Skills and Abilities

  • Excellent numerical ability
  • Display high levels of professionalism, integrity, creativity, innovation, teamwork, respect & dignity for customers
  • Good organizational skills including high levels of attention to detail and accuracy
  • Good communication and interpersonal skills
  • Superior customer service
  • Able to work independently with minimum supervision and demonstrate a high level of maturity

More Information

Apply for this job
Email Me Jobs Like These
Showing 1–0 of 0 jobs

Nothing Found

Leave your thoughts

Share this job

Job vacancies directory is where you can find more than 5000 trusted jobs available on the website for candidates to apply. And enable Employers to post Job advertisements.

Contact Us