Help Desk Technician 78 views

Compensation & Benefits

  • Competitive base salary plus monthly commission
  • Exceptional medical, dental, vision, life and long-term disability insurance; effective first of month after hire
  • 401k with company match

The Fun Stuff

  • Holiday Bahamas Trip: company paid 4 night trip to Atlantis for all employees!
  • Weekly raffles: over $5,000 in cash prizes awarded to staff weekly
  • Fitness boot camp: personal trainer each Monday and Wednesday
  • Monthly Fun Committee events: picnic, bowling, laser tag, massage and others

Position SummaryMedPro Healthcare Staffing is looking for a highly motivated and experienced Help Desk Technician to provide internal support for employees. The ideal candidate will exhibit excellent problem-solving, organization, communication and interpersonal skills, and will possess patience, a positive, customer-friendly attitude and the ability to work in a team environment. Essential Duties and Responsibilities

  • Manage Tier 1 help desk incidents/requests via help desk ticket or phone.
  • Follow-up on outstanding requests and ensure timely resolution.
  • Create internal and cloud service provider user accounts.
  • Stage hardware as part of on-boarding process.
  • Desktop hardware, peripheral and software support.
  • Mobile device support.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Manage desktop and software deployment standards.
  • Perform timely workstation hardware and software upgrades as required.
  • Assist employees to improve effectiveness through better use of technology.
  • Work with management to identify opportunities for improvement.
  • Manage the ticketing system within Salesforce.
  • Assist users with functionality issues.
  • Identify areas for system improvement and present to Manager to address.
  • Perform specific Salesforce activities as specified by the Manager.

Required Education, Experience, and Abilities 

  • Minimum of 2 years IT help desk experience
  • Experience troubleshooting Microsoft Office products
  • Office 365 experience a plus
  • preferred, but not required
  • Must be able to lift up to 25 lbs.

More Information

Apply for this job
Email Me Jobs Like These
Showing 1–0 of 0 jobs

Nothing Found

Leave your thoughts

Share this job

Job vacancies directory is where you can find more than 5000 trusted jobs available on the website for candidates to apply. And enable Employers to post Job advertisements.

Contact Us