Help Desk Technician 78 views

Compensation & Benefits

  • Competitive base salary plus monthly commission
  • Exceptional medical, dental, vision, life and long-term disability insurance; effective first of month after hire
  • 401k with company match

The Fun Stuff

  • Holiday Bahamas Trip: company paid 4 night trip to Atlantis for all employees!
  • Weekly raffles: over $5,000 in cash prizes awarded to staff weekly
  • Fitness boot camp: personal trainer each Monday and Wednesday
  • Monthly Fun Committee events: picnic, bowling, laser tag, massage and others

Position SummaryMedPro Healthcare Staffing is looking for a highly motivated and experienced Help Desk Technician to provide internal support for employees. The ideal candidate will exhibit excellent problem-solving, organization, communication and interpersonal skills, and will possess patience, a positive, customer-friendly attitude and the ability to work in a team environment. Essential Duties and Responsibilities

  • Manage Tier 1 help desk incidents/requests via help desk ticket or phone.
  • Follow-up on outstanding requests and ensure timely resolution.
  • Create internal and cloud service provider user accounts.
  • Stage hardware as part of on-boarding process.
  • Desktop hardware, peripheral and software support.
  • Mobile device support.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Manage desktop and software deployment standards.
  • Perform timely workstation hardware and software upgrades as required.
  • Assist employees to improve effectiveness through better use of technology.
  • Work with management to identify opportunities for improvement.
  • Manage the ticketing system within Salesforce.
  • Assist users with functionality issues.
  • Identify areas for system improvement and present to Manager to address.
  • Perform specific Salesforce activities as specified by the Manager.

Required Education, Experience, and Abilities 

  • Minimum of 2 years IT help desk experience
  • Experience troubleshooting Microsoft Office products
  • Office 365 experience a plus
  • Salesforce.com preferred, but not required
  • Must be able to lift up to 25 lbs.

More Information

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