Administrator, Account Services 199 views

Job Details

Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

6 Month Fixed Term Contract:

To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams.  The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.

Key Responsibilities/Accountabilities

Client account maintenance Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
Client instructions Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank.  These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
Technical knowledge development Maintains professional knowledge, completes internal training programmes, attends learning sessions and pro-actively gains an understanding of the end to end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.
Continuous improvement and change initiatives Identifies and provides feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.  Supports, encourages and promotes business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
Standards, policies and procedures Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.

Preferred Qualification and Experience

Qualifications

Minimum qualification 1 Type of qualification: Secondary school/High school/A levels/Matric

Field of study: Office Administration

Other minimum qualifications, certifications or professional memberships 5 GCSE’s with minimum grade C in both Maths and English Language

 

 

 

Experience

Experience required 1 Job Function: Personal and Business Banking

Job Family: Product Management

Years: 1-2 years

Experience Description: Ideally previous experience within a banking operation position however it is not essential.

Total number of years experience 1 year

Knowledge/Technical Skills/Expertise

Technical competency 1 Competency Label: Product Knowledge

Competency Description: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept

Technical competency 2 Competency Label: Processing

Competency Description: Understands and applies account application and submission processes and related activities.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept

Technical competency 3 Competency Label: Banking Process and Procedures

Competency Description: Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept

Technical competency 4 Competency Label: Attitude of Customer Experience

Competency Description: Within the Standard Bank Customer Experience Framework, the ability to represent the values of Standard Bank, take ownership and show passion for customer service.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept

Technical competency 5 Competency Label: Client Servicing

Competency Description: The ability to respond to client requirements, queries and complaints and log order entries into relevant company system.

Proficiency Level: PROFICIENT – Clear knowledge and application of the concept

to apply :https://careers.peopleclick.eu.com/careerscp/client_standardbankgroup/external/en_US/registration.do

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